Forum Agenda
Thursday, September 18

 *All sessions listed in Eastern Time

9:00-10:00   KEYNOTE PANEL: STATE OF THE INDUSTRY IN 2025 & BEYOND

Joseph Vasile, CEO, Greater Rochester Independent Physician Assoc. (GRIPA)
Dr. Arvela Heider, Chief Innovation Officer, Community Health Center of Buffalo
Lisa Perez, AVP, Health Information Management, NYC Health + Hospitals
Brandon Bigelow, VP Revenue Cycle, Anne Arundel Dermatology

10:00-12:00   MODULE 1 DISCUSSION GROUPS

10:00 – 10:30: Discussion 1
LEVERAGING TECHNOLOGY & AI TO ENHANCE REVENUE CYCLE OPERATIONS
Alison Smith, NYC Health + Hospitals

10:00-10:55    Coffee & Networking Break

11:00 – 11:30   Discussion 2
USING DATA ANALYTICS TO DRIVE STRATEGIC PLANNING IN THE REVENUE CYCLE
Dorene Harold, Orthopaedic Specialty Group

11:30 – 12:00   Discussion 3:  
BEST PRACTICES IN MANAGING THIRD-PARTY REVENUE CYCLE OUTSOURCING
Tamara Phams, The Guthrie Clinic

12:00-1:00   LUNCH BREAK

1:00-3:30   MODULE 2 DISCUSSION GROUPS

1:00 – 1:30   Discussion 4
BRIDGING THE GAP BETWEEN BILLING, CODING, & CLINICAL OPERATIONS
Debra Runge-Ashby, Sports Medicine & Orthopedic Center

1:30 – 2:00   Discussion 5
PREVENTATIVE MEASURES TO REDUCE & MANAGE DENIALS
Wendy Ayers, Inova Health System

2:20-2:25    Coffee & Networking Break

2:00 – 3:00   Discussion 6
CONTINUOUS DEVELOPMENT OF TEAM MEMBERS IN RESPONSE TO NEW TECHNOLOGY & PROCESSES
AnnMarie Cloonan, NeighborHealth

3:00 – 3:30   Discussion 7
BRIDGING CLINICAL AND NON-CLINICAL TEAMS TO ELEVATE PATIENT COMMUNICATION
Alexandra Rodriguez, RWJBarnabas Health

4:00   CLOSING REMARKS AND EVENT CONCLUSION

A Special Thanks to our Forum Partners: