Forum Presenters Include:

Forum Agenda
Thursday, March 5

8:00   REGISTRATION AND WELCOME COFFEE

8:55   OPENING REMARKS & PROGRAM WELCOME

9:00  EXECUTIVE PANEL: DESIGNING A ROBUST PATIENT & FINANCIAL EXPERIENCE FROM SCHEDULING TO FINAL PAYMENT

This Emory-led panel will examine how healthcare leaders are improving patient access by redesigning scheduling protocols and provider templates with the patient experience in mind. Discussion will focus on practical change management strategies that align access, operations, and revenue cycle teams to reduce friction, improve utilization, and drive sustainable access improvements without increasing provider burnout.

Kelsey Thomas, Director, Program Development, Emory Healthcare
Andy Rowles, Corporate Director of RCM CX, Emory Healthcare
Kevin Phipps, Director of Patient Experience, Emory Healthcare

10:00   NETWORKING & COFFEE BREAK

10:30  INTEGRATED CARE STRATEGIES TO IMPROVE BEHAVIORAL HEALTH ACCESS, ENGAGEMENT, & SUSTAINABILITY WITHIN HEALTH SYSTEMS

As demand for behavioral health services continues to outpace capacity, this roundtable will bring together healthcare leaders to discuss integrated approaches that expand access while strengthening long-term program sustainability. Conversation will focus on care model design, digital and community-based engagement strategies, and operational alignment across clinical, financial, and access teams to improve outcomes and support growth.

Brandon Kitay, MD, PhD, Consultative Behavioral Health & Population Health Medical Director, Emory Healthcare

11:15   NETWORKING & COFFEE BREAK

11:45   OPTIMIZING COLLECTIONS, ACCOUNTS RECEIVABLE, & REVENUE RECOVERY

Maximizing collections and revenue recovery drives stronger financial performance and reduces operational inefficiencies across complex healthcare organizations. This discussion will explore how denial data, trend analysis, and executive-level reporting can proactively identify revenue leakage, reduce denials, lower rework costs, and enhance overall revenue cycle performance.

Sergio Quiej, Multi-State Division PFS Support Manager, Advent Health 

12:30   LUNCHEON

1:45  LEADING ORGANIZATIONAL CHANGE & DRIVING REVENUE CYCLE INNOVATION

Driving revenue cycle transformation strengthens financial performance and positions organizations for sustainable growth. This roundtable will examine how healthcare leaders can manage organizational change, align innovation with strategic goals, engage cross-functional teams, and implement process and technology improvements that enhance collections and reduce denials.

Maria Bouck, SVP, Revenue Cycle Management, Eye Health America

2:30  NETWORKING & COFFEE BREAK

3:00   STRENGTHENING REVENUE INTEGRITY: CREATING ROBUST INTERNAL & EXTERNAL AUDIT PLANS

This discussion group will explore how healthcare finance and revenue cycle leaders are strengthening revenue integrity through risk-based internal audits and more strategic management of external payer reviews. Participants will share practical approaches for identifying vulnerabilities early, aligning audit efforts across teams, and turning audit findings into sustainable revenue protection.

Carmen Titelman, Executive Director of Coding & Compliance, Piedmont

3:45   NETWORKING & COFFEE BREAK

4:15  ENHANCING REVENUE RECOVERY THROUGH STREAMLINED WORKFLOWS & PROCESS OPTIMIZATION

This session will explore strategies to optimize accounts receivable operations while maintaining strict compliance. Attendees will learn how to streamline workflows, implement effective process improvements, and drive team alignment across departments to enhance efficiency and performance.

Nikeesa Roussel, Program Director, Moffitt Cancer Center

5:00   PROGRAM CONCLUSION