Agenda
Wednesday, October 16

8:00   REGISTRATION AND WELCOME COFFEE

8:55   OPENING REMARKS & PROGRAM WELCOME

9:00   EXECUTIVE PANEL DISCUSSION: CURRENT STATE OF THE HEALTHCARE INDUSTRY
• Forecasting legislative and policy changes & their impacts on healthcare
• Innovative improvements to financial operations and care
• Adapting to the changing healthcare landscape
• Overcoming obstacles to providing accessible and equitable healthcare
Barbara Spivak, President
Mount Auburn Cambridge IPA
Joshua Campbell, Vice President, Finance & Reimbursement
GBMC Healthcare

10:00   PREVENTATIVE MEASURES TO REDUCE AND MANAGE DENIALS
This group discussion will delve into the root causes of claim denials; attendees will collaborate on preventative strategies aimed at addressing the underlying causes and minimizing denial rates. This discussion group will also explore best practices for denial management, including the implementation of robust processes for claim tracking, follow-up, and appeals.
Cleopatra Hyman, Director, Clinical Resource Management & Nurse & Manager, CDI
Children’s National Hospital

10:45   NETWORKING & COFFEE BREAK

11:15   IMPROVING PAYER & PROVIDER RELATIONS TO MAXIMIZE REIMBURSEMENT & ELIMINATE DENIALS
Effective collaboration between payers and providers is essential for optimizing reimbursement processes and minimizing claim denials, ensuring the financial health of healthcare organizations. This session will focus on actionable strategies to enhance payer-provider relationships by fostering open communication and trust. Attendees will also discuss best practices for streamlining claims management.
Angela Grennen, AVP, Inpatient Behavioral Health Services, Penn Medicine Princeton House Behavioral Health

12:00   STREAMLINING FINANCIAL CLEARANCE FOR ENHANCED REVENUE CYCLE EFFICIENCY
In today’s evolving healthcare landscape, the efficiency of financial clearance processes is critical to ensuring a healthy revenue cycle. This session will delve into strategies for optimizing financial clearance procedures, from patient registration through insurance verification, to reduce denials and enhance cash flow. Participants will learn how to integrate technology solutions, streamline workflows, and engage staff in best practices that minimize delays and errors. By attending, you’ll gain practical insights into how a well-structured financial clearance process can lead to improved revenue cycle performance and overall financial health for healthcare organizations.
Lisa Mair, Director, Patient Access
Bayhealth

12:45   LUNCHEON

2:00   EFFECTIVE CONTRACT LANGUAGE IN HEALTHCARE: DRIVING ACCOUNTABILITY AND REDUCING ADMINISTRATIVE COSTS
Crafting precise and effective contract language is crucial for driving accountability and minimizing administrative burdens in healthcare. This conversation will focus on the key elements of contract language that directly impact operational efficiency and financial outcomes. Participants will gain insights into how well-structured contracts can clarify responsibilities, reduce disputes, and lower administrative costs.
Fred Scully, Senior Director, Managed Care Services
TidalHealth

2:45   BREADTH VS. DEPTH IN ACCELERATING VALUE THROUGH ACCESS AND DIGITAL ENABLEMENT
In this session we will discuss how MedStar Health has been automating front office manual responsibilities and tasks to drive workforce transformation. Through group discussion we aim to understand the most effective pathway to realizing value through better access and operational efficiency.
Jennifer McCraw, AVP, Enterprise Access Operations, MedStar Health
Kevin Spence, AVP, Enterprise Access Digital Transformation, MedStar Health

3:30   NETWORKING & COFFEE BREAK

4:00   STRENGTHENING ACCOUNTABILITY: ALIGNING LEADERSHIP AND STAFF FOR SUCCESS
Accountability is a cornerstone of successful healthcare organizations, and aligning leadership with staff is key to achieving it. This session will explore strategies for creating a culture of accountability by fostering clear communication, setting measurable goals, and ensuring that both leaders and staff are committed to shared objectives. Attendees will learn how to implement frameworks that align leadership initiatives with daily operations, driving performance and enhancing team cohesion.
Diane Taylor, Chief Strategy Officer, Beebe Healthcare

4:45   BUILDING EFFICIENT REVENUE TEAMS WITH LEADERSHIP EXCELLENCE
In an era of remote and hybrid work, automation, and consolidation, team building has become increasingly harder. Leadership excellence can strengthen existing teams while providing an avenue for innovative methods of recruitment and retention. This roundtable will focus on leadership exemplified in behavioral health and community healthcare partnerships.
Devona Jackson, Director, Revenue Cycle, Centerstone

5:30   DAY 1 Close

A Special Thanks to our Forum Partners: